Key Staff

John Gausden - Company Manager

John has been at Reflection for 15 years.

The backbone of his role is customer liaison, sales and design of systems. He  jointly manages the installation team, with whoever designs the system then managing its installation.

John is widely respected in the Industry and is authorised by Auckland Council to design systems for Building Consent and to issue Producer Statements after installation.

Denise Vickers — Service Co-ordinator

Denise manages our servicemen and the database of our customers and systems. Joining Reflection 18 months ago, she is well able to provide knowledgeable support to customers and meaningful direction to her team.

The service team carry out scheduled and call out maintenance services. They also commission new systems and carry out “walkover” explanations to customers.

The database is core to our being able to efficiently service our customers' needs and understand all work undertaken on their septic systems.

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